Co-Op Cabs Is The Largest Wheel-Trans Approved Contractor In Toronto

Wheel-Trans is a para-transit service for people with physical disabilities within the city of Toronto. Launched in 1975 and operated by the Toronto Transit Commission (TTC), this specialized service provides door-to-door transportation service that uses buses and contracted taxi accessible D-409 compliant vans and sedans.

Did you know that Co-op Cabs is the largest approved contractor of Wheel-Trans in Toronto? We operate over 45,000 trips for customers with special needs every month.

**The fleet of Vehicles: **

Currently, Wheel-Trans operates a fleet of approximately 240 wheel-chair accessible buses in Toronto, which makes it one of North America’s largest specialized transit systems for those with special needs and/or disabilities. Wheel-Trans has expanded the number of available vehicles by establishing contracts with taxi brokerages, such as Co-op Cabs, utilizing its sizeable fleet of accessible D-409 compliant vans and sedans so that they are available for the para-transit service at a moment’s notice.

**Booking a Trip: **

There are two types of trips you can book with Wheel-Trans: occasional and regular. The first is for people who travel occasionally and the second is for those who go to work, school or other places on a daily basis. You can make a reservation for the service up to one week in advance by one of the following methods:

– Making a phone call to the reservation line at 416-393-4222.
– Using the automated Ride-line Touch-tone phone service at 416-397-8000.
– Visiting the online trip booking website.

If a seat is not available at the time you have requested, then you have to place your name on the waiting list until a seat is available. Fortunately, this rarely happens as the contracted taxi services are always available.

**Eligibility Criteria: **

The TTC requires eligible customers to submit a completed application to use the Wheel-Trans service. The application is available in the following “Sign in to Self-Serve Portal” link.https://portal.ttc.ca/

Applicants may be eligible for Wheel-Trans service if their disability prevents them from using TTC’s conventional transit for all or part of their trip. Disabilities may be permanent and/or temporary and are those identified in the Ontario Human Rights Code including, but not limited to physical, sensory, cognitive and mental health disabilities.

If your disability prevents you from using conventional transit some or all of the time, then you may wish to apply. Eligibility is not based on disability type, income or age. It is based solely on the presence of a disability that impacts a person’s ability to travel on conventional transit.

More information on the eligibility criteria is available at https://www.ttc.ca/wheel-trans/eligibility-categories

**Boarding Vehicles: **

Our contracted D-409 compliant vans are equipped with ramps that facilitate driver-assisted boarding and exiting. To arrange for a vehicle pickup, you need to schedule a pickup time by contacting Wheel-Trans.Once scheduled, you will wait, in/around the scheduled time at your pickup door where you can be easily seen by the driver. In case you are late, there is a 5-minute rule in which the driver will wait for you five minutes past the scheduled pickup time. If you are not there within that time, then the driver will post a No-Show slip and move on.

Co-op Cabs is proud to be part of the Wheel-Trans service providing safe, reliable and friendly service to those in need.